Outbound Contact Centre
Altitude Coud Contact Centre enables a correct contact handling strategy, automation, and continuous focus on business goals to assure a higher success rate in compliance with legislation.
Altitude Cloud Contact Centre dialler is an award winning solution that enables a successful proactive contact strategy as it automates and adds intelligence to the dialling process, used in outbound telemarketing, surveys, telesales, scheduled call-backs, fundraising or collections campaigns.
Highlights
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Agents' time is maximized on contact with prospects and customers. The solution intelligently automates the call to be done, the best time, contact number, agent according to priorities, skills, availability and contact strategy. Preview, power and an accurate predictive dialer are available. Outbound contacts can be blended with inbound activities. Altitude Cloud Contact Centre Unified Desktop guides agents with a campaign tailored script. Full customer data, interaction history and customer information can be used to maximize the results both in the diallog scripting as well as in the dialling process. The position of each agent on the script flow provides valuable statistical information to the dialler algorithms that maximize the accuracy in predicting agent availability. The development time is minimal. A new campaign can be configured in minutes and multiple contact lists are supported. Campaign configurations, contact data and scripts can be reused. Real-time monitoring on operational and business status is available out-of-the-box as well as historical reporting. Outstanding campaign and list management functionality is provided to maximize both supervisor and team leader performance and campaign profitability. |
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